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TAT, Shipping & Refunds

Shipping Policy

Order Fulfilment/ TAT (TURN AROUND TIME)

See each listing for fulfillment time.  All items are carefully handmade for you.  Your order can take up to 10 business days (not including weekends or holidays) to ship.  If you need it sooner, please send us a message for a rush order.  See each individual listing for shipping time.  

Shipping Costs and Expected Arrival Dates

USA 🇺🇸
Standard Shipping on Orders: $4.00 USD

Canada 🇨🇦
Standard Shipping on Orders: Canada Post Calculated at Check Out

 

If you would like additional insurance, please contact us after ordering.
Contact sales@jackandbay.com for assistance.

Due to COIVD, transit times may take longer.  Please purchase tracking and/or insurance for international shipping.  This will help 

*** PLEASE NOTE *** Your order may attract customs, duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country in which you are receiving the package. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.  We are not responsible for lost packages in the mail, we will not refund if non trackable has been selected. We cannot confirm the location of the package and therefore cannot issue refunds when packages are lost through the USPS.  Please contact sales@jackandbay.com with any concerns. 


Returns, Exchanges and Defective Product

Due to the nature of our products, we do not accept returns.  If you have an issue or any concerns please reach out to us.  

Please contact us at sales@jackandbay.com - we would love to help!

Custom/Personalized items

All personalized items are final sale and cannot be refunded.